Effective Date: 01 May 2023
At https://sanginilibas.com/, we strive to provide our customers with high-quality clothing and exceptional customer service. We understand that sometimes returns are necessary, and we want to make the process as simple and convenient as possible. Please take a moment to review our return policy to ensure a smooth return experience.
1. Eligibility for Returns
- We accept returns/exchange within 02 days from the date of delivery, depending on your location and local regulations.
- To be eligible for a return/exchange, the item(s) must be in their original condition, unworn, unwashed, and with all tags and labels attached.
- Items purchased during a promotional sale or clearance event may have different return conditions. Please refer to the specific promotion details for more information.
2. How to Initiate a Return
To initiate a return, please follow these steps:
a. Log in to your my account.
b. Go to your order history and select the order containing the item(s) you wish to return/exchange.
c. Click on the “Return Items” button and follow the on-screen instructions.
d. Pack the item(s) securely in the original packaging only and hand over our Courier Partner.
3. Refunds and Processing Time
- Once we receive your returned item(s), please allow 3-4 business days for us to inspect and process the return.
- Refunds will be issued to the original payment method used for the purchase.
- Depending on your payment method and financial institution, it may take additional time for the refund to appear in your account.
Customers can place request to exchange the product withing 02 days of delivery .
6. Non-Returnable Items
Personalized/customized items are not eligible for returns/exchange.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support team within 02 days of receiving the product.
8. Contact Information
If you have any questions or need assistance with your return, please contact our customer support team at email@example.com or whatsapp – +91-9835161410..
We appreciate your business and value your satisfaction. Thank you for shopping with Sangini Libas, and we look forward to serving you again soon. Jai Hind
+91 – 9835161410
Email: firstname.lastname@example.org .