Order Cancellation Policy
At www.sanginilibas.com, we strive to provide you with the best shopping experience possible. We understand that sometimes plans change, and you may need to cancel your order. Please read our cancellation policy carefully to understand your options and responsibilities when canceling an order with us.
1. Order Cancellation Eligibility:
- You can cancel an order if it has not been shipped or processed for shipping.
- Custom-made or personalized items may not be eligible for cancellation after a certain point in production, as specified during the ordering process.
2. Cancellation Window:
- As per our Shipping Policy , we are bound to Ship every order within 02 Hrs of pacing the order, You may cancel your order within 02 hours of placing it. After this time, the order may have been processed and cannot be canceled.
- For custom-made or personalized items, the cancellation window may vary depending on the stage of production. Please contact our customer support team for specific details.
3. How to Cancel an Order:
- To cancel an order within the eligible window, please log in to your My Account page and navigate to your order history. Select the order you wish to cancel and follow the cancellation instructions provided.
- If you encounter any difficulties or have questions, please contact our customer support team immediately for assistance.
4. Refund Policy:
- If you cancel your order within the eligible cancellation window, we will process a full refund to your original payment method.
- Refunds may take 3-4 business days to appear in your account, depending on your payment provider.
- In the event that an item has already been shipped or is in the process of being shipped, you will need to follow our Returns and Exchange Policy, which can be found by clicking on https://sanginilibas.com/index.php/refund_returns/.
- For custom-made or personalized items, please refer to the specific cancellation terms provided during the ordering process.
6. Contact Information:
- For cancellation requests or assistance, please reach out to our customer support team via email- firstname.lastname@example.org or whatsapp -06279359731.
7. Changes to this Policy:
- www.sanginilibas.com reserves the right to modify or update this cancellation policy at any time. Any changes will be reflected on this page, and it is your responsibility to review this policy periodically.
By placing an order with www.sanginilibas.com, you acknowledge and agree to abide by this cancellation policy. We recommend reviewing our full Terms and Conditions for additional information regarding your rights and responsibilities as a customer.
Thank you for choosing www.sanginilibas.com for your fashion needs. We value your business and are here to provide exceptional service throughout your shopping journey.
For Sangini Libas
Last Updated: 01 May 2023